Returns & Exchanges
It is so important to us that you love the urn that you ordered. That is why we now offer free shipping and free returns. As long as the urn, keepsake or jewelry is not engraved, damaged or used, we will pay the return shipping and offer a full refund.
If you would like to return the urn:
- Email us at firstname.lastname@example.org within 3 days of receiving the urn to let us know. If your urn is damaged in any way, please send us a photo along with your email. You may also request a Return Merchandise Authorization number: http://modernmemorials.myshopify.com/pages/return-merchandise-authorization-request (but email is just fine too!)
- We’ll send you a shipping label that you can affix to the original packaging and we ask that you send the urn back to us within 7 days of receiving the label.
- All returned items must be in resalable condition and unused.
Items that cannot be returned:
- Any item that has been personalized or engraved.
- Jewelry or urns that have been filled.
- Two-day or expedited shipping is not refundable unless we committed a shipping error.
- Orders over 14 days old are not returnable or refundable.
Please note that items marked “Final Sale” and customized, personalized or engraved items will not be returnable or exchangeable.