Frequently Asked Questions (FAQs)
Q: When will my urn arrive?
A: Modern Memorials is pleased to provide free ground shipping to the 48 contiguous states in the United States, which usually takes 5-8 business days. For international shipping, please contact us. Read more details about our shipping process on our Shipping Policy page.
Q: I’m planning a memorial service for this week and need expedited shipping. Is this possible?
A: Absolutely. As long as the urn you ordered is in stock, we can send it overnight or two-day shipping at the cost listed on our Shipping Policy page or presented during the checkout process. Note that personalized items purchased online will take additional time and vary by product. Please contact us if you have any concerns about our express service.
Q: What does it mean if an urn is back-ordered?
A: Some of our urns are handmade and may take a few weeks to arrive. The site specifies if an urn is back-ordered. We will let you know exactly when it should arrive.
Q: Can I bring my Modern Memorials Urn to a funeral home?
A: Yes, please do.
Q: I bought a keepsake. How do I safely transfer the ashes?
A: Your funeral home or crematory can provide this service for a small fee. If you choose to do it yourself, we recommend using a small funnel over a large bowl to make sure that nothing is lost.
Q: How do I transfer the ashes to my urn once it arrives?
A: Ashes from a crematory usually arrive in a plastic bag enclosed in a plastic container. You can easily transfer the plastic bag from the plastic container to the urn without removing the ashes from the bag.
Q: What if all the ashes don’t fit in the urn?
A: We hope this doesn’t happen, but if it does and you love the urn, you can purchase an additional keepsake. We can accept returned urns that have not been personalized or used. Click here for more on our Returns & Exchanges Policy.
Q: How do I order a personalized or engraved item?
A: To personalize or engrave the urn you choose, please enter up to 3 lines of copy on the product detail page under the “Personalize” tab before adding your item to the cart. Please note that to complete the personalization request, you must also select the applicable product option on the dropdown that states "Engraved" or "With Custom Nameplate" or similar.
If you would like to personalize an item with options or fields not listed on the product detail page, please contact us to discuss other engraving options. And just a reminder, there is an additional cost for personalized and engraved urns, and they cannot be returned.
Q: How do returns work?
A: It’s important to us that you are happy with your urn. As long as the urn isn’t personalized or used, you can send it back with the return shipping label we provide. We will deduct $15 for shipping from your refund. Click here for more on our Returns Policy.
Q: Will my credit card and personal information be safe?
A: Your privacy and security are a huge priority for us. Our online store technology protects credit card information according to Payment Card Industry Data Security Standards (PCI-DSS).
Your credit card details are stored encrypted using AES-256 encryption and transmitted over the Internet using Secure Socket Layer (SSL). In addition to SSL, we offer our customers an additional layer of online shopping protection through Norton Shopping Guarantee — a third-party service by Symantec to address your concerns about information security, merchant reliability and getting the best price — while offering the following benefits to you while shopping on the Modern Memorials site:
- $10,000 Identity Theft Protection. Comprehensive identity theft coverage to safeguard your personal information in the event your personal information has been compromised.
- $1,000 Purchase Guarantee.Full 3rd party guarantee of your purchase terms of sale of up to $1,000 is provided.
- $100 Lowest Price Guarantee. If within 30 days of the date you purchase a product from us you see the exact same product go on sale on our site, you will be paid the difference, up to $100.